The process of pressing and preserving flowers forever can take quite some time. To ensure that we are all on the same page within the process we have created the list below to inform you at what stages we will be reaching out via email. As always, if you have any questions please send us an email at email@example.com
-Once you have placed your order you will receive an email within 24 hours with further information on the process (ex. shipping/drop off information)
BEFORE THE EVENT
-If you placed your order in advance we will send you an email about 4 weeks before your wedding confirming shipping/drop off information and ask if you have any questions. If you have booked within 4 weeks of your event you will not receive this email because all of the information you received after booking will be current.
-If you ordered a shipping kit we will send you an email with the tracking number for that 2 weeks before your event.
AFTER THE EVENT
-When we receive your flowers we will send out an email to the address listed on the order confirming that they arrived safe and sound. We will send this email sometime within the day, not necessarily right after they are delivered. This email will include our current turnaround time information and help you know what to expect and how long to wait until our next outreach of communication. You can also find our current turnaround page and design queue here.
- Once your flowers are up next on our design queue we will send an email (to the address on the order) confirming the information on your order including design choice, frame color, and shipping address. At this point we will also ask for photos from the wedding day and your florist's information.
-And the last email you will receive is the tracking number/pickup confirmation email! The next thing you know your flowers will be safe and sound back to your hands once again. We would love to receive one last email from you with photos of the frame hung up inside your home <3