SHIPPING FLOWERS

- I understand the I am responsible for the shipping or drop off of the flowers to Flowers Of The Press.

-I understand that if I ordered the shipping kit and I need to change the address or have the kit be sent out at an earlier date at any point, I need to notify Flowers Of The Press 3 weeks prior to the event. Or else I will not be refunded nor sent a new kit.

-I understand that failure to follow given shipping instructions will result in damaged flowers that the artists can deem unworkable. I may be given the option to downsize in frames or change the style of layout to accommodate my flowers. If the flowers aren't salvageable they will be thrown away and my order will be canceled and refunded. 

-I understand that if I send any glass vases, pendants, charms, ribbons or other items that may be used to hold/decorate my flower stems they will not be returned to me. I need to remove these from my bouquet prior to shipping if I would like to keep them.

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THE PROCESS

-I understand that flowers will be pressed in the condition they are received, meaning if flowers arrived bruised or damaged, the same is likely to show in the final piece. If any of the flowers are not workable I will have the choice to buy replacement stems via Flowers Of The Press's local florist.

- I understand that during the process, flowers will fade/change color due to the flowers' nature. (Ex. whites can yellow and reds turn purple.)

-I understand that some flowers & elements of a bouquet can not be pressed and framed because of their thickness and the size of the frame.

-I understand that I can request the unused pressed elements of my bouquet to be returned to me. If I do not request this option, my remaining pressed flowers and greenery will become the property of Flowers Of The Press.

-I fully understand that Flowers Of The Press does not work with white bouquets of one flower (ex. solely white long stem roses) unless given an exception by the artist. See our FAQ page here for more information.

- I understand that the Flowers Of The Press team will communicate with me via the email address on the order. If the email address is wrong or needs to be updated, it is my responsibility to notify the team at hello@flowersofthepress.com

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FINAL PRODUCT

-I understand that once my bouquet is being designed, I will receive a mock design of the arrangement to approve before the designer glues the final product. I can request to change/tweak elements of the design up to 3 times before the product has to be finalized and moved onto shipping. 

-I understand that although great care is taken to package pieces with as much protection as possible, damage may occur during shipping. In the event that this occurs, I will leave the piece as is, send Flowers Of The Press photos via email right away and then reseal the box. 

-I understand and agree to the refund and cancelation policy as stated below.

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INTERNATIONAL ORDERS

-I understand that I am fully responsible for any tariffs, import taxes, or other fees associated with international shipping. Along with that I understand I may be charged for additional shipping costs if the charge is higher after placing my order.

-I understand that if my frame arrives damaged, it is my responsibility to take it to a local frame company to have it repaired. Flowers Of The Press will not cover any costs to return the frame to America to be repaired.

-I understand that once the package leaves the United States it is my responsibility.