SHIPPING FLOWERS

- I understand the I am responsible for the shipping or drop off of the flowers to Flowers Of The Press.

-I understand that if I ordered the shipping kit and I need to change the address or have the kit be sent out at an earlier date at any point, I need to notify Flowers Of The Press 3 weeks prior to the event. Or else I will not be refunded nor sent a new kit.

-I understand that failure to follow given shipping instructions will result in damaged flowers that the artists can deem unworkable. I may be given the option to downsize in frames or change the style of layout to accommodate my flowers. If the flowers aren't salvageable they will be thrown away and my order will be canceled and refunded. 

-I understand that if I send any glass vases, pendants, charms, ribbons or other items that may be used to hold/decorate my flower stems they will not be returned to me. I need to remove these from my bouquet prior to shipping if I would like to keep them.

 

THE PROCESS

-I understand that flowers will be pressed in the condition they are received, meaning if flowers arrived bruised or damaged, the same is likely to show in the final piece. If any of the flowers are not workable I will have the choice to buy replacement stems via Flowers Of The Press's replacement program.

- I understand that during the process, flowers will fade/change color due to the flowers' nature. (Ex. whites can yellow and reds turn purple.)

-I understand that some flowers & elements of a bouquet can not be pressed and framed because of their thickness and the size of the frame.

-I understand that I can request the unused pressed elements of my bouquet to be returned to me at an additional fee. If I do not request this option, my remaining pressed flowers and greenery will become the property of Flowers Of The Press.

-I fully understand that Flowers Of The Press does not work with white bouquets of one flower (ex. solely white long stem roses) unless given an exception by the artist. See our FAQ page here for more information.

- I understand that the Flowers Of The Press team will communicate with me via the email address & phone number on the order. If the information is wrong or needs to be updated, it is my responsibility to notify the team at hello@flowersofthepress.com

 

FINAL PRODUCT

-I understand that once my bouquet is being designed, I will receive a mock design of the arrangement to approve before the designer glues the final product. I can request to change/tweak elements of the design up to 3 times before the product has to be finalized and moved onto shipping. 

-I understand that although great care is taken to package pieces with as much protection as possible, damage may occur during shipping. In the event that this occurs, I will leave the piece as is, send Flowers Of The Press photos via email right away and then reseal the box. 

-I understand and agree to the refund and cancelation policy as stated below.

 

INTERNATIONAL ORDERS

-I understand that I am fully responsible for any tariffs, import taxes, or other fees associated with international shipping. Along with that I understand I may be charged for additional shipping costs if the charge is higher after placing my order.

-I understand that if my frame arrives damaged, it is my responsibility to take it to a local frame company to have it repaired. Flowers Of The Press will not cover any costs to return the frame to America to be repaired.

-I understand that once the package leaves the United States it is my responsibility.

SHIPPING POLICY

If you are an out of state client then choose the "shipping" option during checkout. Sending flowers through the mail is a precise art and we will be here to help you along the way! After you place your order you will receive a step by step video tutorial on how to properly send your flowers to us. The cost of shipping your fresh flowers to our studio will be covered by you unless you purchase our shipping kit 14 days in advance. 

Local Drop-Off & Pricing Policy

 

Local customers may select Drop Off & Pick Up at checkout. We have a studio in Salt Lake City, Utah, and will reach out to schedule a time after your order is placed.

Local orders may receive a Local Customer Discount upon, which helps offset the shipping cost normally included with standard orders. However, if the finished piece needs to be shipped instead of picked up, and the local customer discount was used, shipping will be charged at that time.

Custom & Oversized Frame Shipping Policy

 

Frames that are custom-sized or larger than our standard offerings are not eligible for free shipping, even for local customers who drop off their flowers. These pieces require additional packaging and freight handling to arrive safely.

Shipping for large custom frames will be billed once the piece is complete. If you would like an estimate before production begins, you’re welcome to request one at anytime.

CANCELATION POLICY

If you request to cancel your order within 48 hours of placing it, you will receive a full refund. After 48 hours, a 10% service fee will be withheld from your refund.

If your flowers have already arrived at our studio, a 20% service fee will be withheld. At this stage, your blooms have entered the pressing and preservation process, and our team has already begun work on your order. If you would like your pressed flowers returned to you after cancellation, the 20% fee still applies, and you will be responsible for return shipping costs.

If your order has reached the design stage—which typically begins 3–4 months after your flowers arrive—we may withhold up to 50% of the total order amount. By this point, substantial time and labor have been invested into creating your piece, and we have already ordered your custom frame and design materials.

To request a cancellation, please email us at hello@flowersofthepress.com
 with your order details and your reason for cancellation.

RETURN/REFUND POLICY

CUSTOM PIECES

We do not offer returns or refunds on our custom pieces because they are... custom! If there is a mistake on our end then please reach out and we will do the best that we can to make it right. Make sure when placing your order, you include specific details of what you want/expect. You will have the chance to see a mock design of your layout and approve your the final design before your piece is finalized to ensure you love it.

Bouquet recreation deposits are non-refundable.

The cost of shipping your flowers to us is covered by you and can not be refunded by Flowers Of The Press.

READY-TO-BUY PRODUCTS

(Examples: birth-flower jewelry, jewelry collections, premade ornaments, flower presses, DIY flower kits, company merchandise)

Returns for ready-to-buy products are accepted within 30 days of receiving your order If the item is unused and in its original condition, you are eligible for a full refund. If the item has been used, you are eligible for store credit instead of a refund.

Please contact us before sending items back so we can assist you with the return process.