TERMS & CONDITIONS
SHIPPING FLOWERS
- I understand the I am responsible for the shipping or drop off of the flowers to Flowers Of The Press.
-I understand that if I ordered the shipping kit and I need to change the address or have the kit be sent out at an earlier date at any point, I need to notify Flowers Of The Press 3 weeks prior to the event. Or else I will not be refunded nor sent a new kit.
-I understand that failure to follow given shipping instructions will result in damaged flowers that the artists can deem unworkable. I may be given the option to downsize in frames or change the style of layout to accommodate my flowers. If the flowers aren't salvageable they will be thrown away and my order will be canceled and refunded.
-I understand that if I send any glass vases, pendants, charms, ribbons or other items that may be used to hold/decorate my flower stems they will not be returned to me. I need to remove these from my bouquet prior to shipping if I would like to keep them.
THE PROCESS
-I understand that flowers will be pressed in the condition they are received, meaning if flowers arrived bruised or damaged, the same is likely to show in the final piece. If any of the flowers are not workable I will have the choice to buy replacement stems via Flowers Of The Press's local florist.
- I understand that during the process, flowers will fade/change color due to the flowers' nature. (Ex. whites can yellow and reds turn purple.)
-I understand that some flowers & elements of a bouquet can not be pressed and framed because of their thickness and the size of the frame.
-I understand that I can request the unused pressed elements of my bouquet to be returned to me. If I do not request this option, my remaining pressed flowers and greenery will become the property of Flowers Of The Press.
-I fully understand that Flowers Of The Press does not work with white bouquets of one flower (ex. solely white long stem roses) unless given an exception by the artist. See our FAQ page here for more information.
- I understand that the Flowers Of The Press team will communicate with me via the email address on the order. If the email address is wrong or needs to be updated, it is my responsibility to notify the team at hello@flowersofthepress.com
FINAL PRODUCT
-I understand that once my bouquet is being designed, I will receive a mock design of the arrangement to approve before the designer glues the final product. I can request to change/tweak elements of the design up to 3 times before the product has to be finalized and moved onto shipping.
-I understand that although great care is taken to package pieces with as much protection as possible, damage may occur during shipping. In the event that this occurs, I will leave the piece as is, send Flowers Of The Press photos via email right away and then reseal the box.
-I understand and agree to the refund and cancelation policy as stated below.
INTERNATIONAL ORDERS
-I understand that I am fully responsible for any tariffs, import taxes, or other fees associated with international shipping. Along with that I understand I may be charged for additional shipping costs if the charge is higher after placing my order.
-I understand that if my frame arrives damaged, it is my responsibility to take it to a local frame company to have it repaired. Flowers Of The Press will not cover any costs to return the frame to America to be repaired.
-I understand that once the package leaves the United States it is my responsibility.
SHIPPING POLICY
If you are an out of state client then choose the "shipping" option during checkout. Sending flowers through the mail is a precise art and we will be here to help you along the way! After you place your order you will receive a step by step video tutorial on how to properly send your flowers to us. The cost of shipping your fresh flowers to our studio will be covered by you unless you purchase our shipping kit 14 days in advance.
If you are local, you can choose the drop off & pick up option during checkout. We have a drop off location in Salt Lake City, Utah! We will reach out to schedule a drop off time and date.
CANCELATION POLICY
If you request to cancel your order within 48 hours of placing, you will be refunded in full. After 48 hours there will be a 10% service fee withheld. If you would like to cancel your order after your flowers have arrived to our shop, a 20% service fee will be withheld from your refund because at that point our team has already started the preservation process. If you would like your pressed flowers returned to you along with your order cancelation, then the 20% fee will still be withheld and you will be required to cover the return shipping cost as well.
If you would like to cancel your order, please send us an email with your information and reason for cancelation to hello@flowersofthepress.com
RETURN/REFUND POLICY
We do not offer returns or refunds on our custom pieces because they are... custom! If there is a mistake on our end then please reach out and we will do the best that we can to make it right. Make sure when placing your order to include specific details of what you are wanting/expecting. You will have the chance to see a mock design of your layout and approve your the final design before your piece is finalized.
Bouquet recreation deposits are non-refundable.
The cost of shipping your flowers to us is covered by you and can not be refunded by Flowers Of The Press.