Information We Collect:
a. Personal Information: We may collect personal information, such as your name, contact information (including email address, phone number, and mailing address), and payment details (such as credit card information), when you place an order or interact with us.
b. Order Details and Preferences: We may collect information related to your orders, including the flowers chosen, frame preferences, and any specific instructions you provide.
c. Website Usage Information: When you visit our website, we may collect certain information about your browsing activity, including your IP address, browser type, operating system, and the pages you visit. This information helps us analyze and improve the user experience on our website.
Use of Information:
a. Providing Services: We use the information you provide to fulfill your orders, customize your floral preservation piece, and deliver it to you. This includes processing payments, arranging flower shipments, and communicating with you about your order.
b. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any concerns or issues you may have.
c. Marketing and Communication: With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our products and services. You can opt out of these communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.
d. Internal Operations: We may use the information collected to improve our services, conduct data analysis, research market trends, and enhance our website's functionality and security.
a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as shipping companies, payment processors, and IT service providers. These service providers are obligated to protect your information and only use it for the purposes of assisting us in providing our services.
b. Legal Compliance and Protection: We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, privacy, safety, or property, and those of our customers, employees, or the public.
We have implemented appropriate physical, technical, and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security procedures to ensure the ongoing protection of your data.
We will make every effort to address and resolve your inquiries in a timely manner.